Securus Technologies Bridges the Gap

Securus Technologies is a large provider of communications capabilities for over 3,400 correctional facilities, law enforcement organizations, inmates, and families all across North America. The sophisticated phone and messaging systems that are available allow people to communicate very easily and to keep the lines of communication open between inmates and families.


Headquartered in Dallas, Texas, Securus has led the field for the past 25 years with the philosophy that the best equipment and service is always the best route to travel. Using the latest technology and excellent customer service has brought one of the finest systems of communications to a broad base of people who appreciate its capabilities.


Securus offers a very flexible system of phone plans, making the process easy for users. A traditional phone plan allows for the use of Android and Apple smartphones, tablets and PCs, along with traditional landlines. Families count on this capability because their loved ones in prison need the outlet to stay in touch.


Another feature that is very popular is the video phone system. With just the installation of a webcam on both ends, families, and inmates can interact as though there were together in person. Sometimes it is not possible to make a physical visitation, so the video call line is just like being there.


There is also the email and chat capabilities which can be used at both ends. Sometimes schedules just don’t mesh. Simply jotting down a quick email, or having a quick chat fills the bill and then people can reconnect on the phone later. The same is true with jail voicemail. When time is at a premium, leaving a voicemail works just like it does anywhere and leaving a message lets the other party know what is going on.


Various billing plans are available from having the inmates pay their bill, use the collect system, or a billing can be sent to the inmate’s family. Various usage plans are available so phone time can have a cutoff at various levels.


Securus has delivered in a big way, as families and inmates have a great communications system that simply works on a grand scale. Excellent communications mean smoother day to day living at both ends of the spectrum.


Securus Leading Way In Criminal Justice Industry

Securus has received the highest rating possible from the Better Business Bureau and has voluntarily achieved accreditation through the same entity. Securus is a telecommunications company serving the law enforcement community. But telecommunications giant has exclusive government contracts to service prison and jail facilities all over the country. Currently, the company services over 1.2 million prisoners in the United States alone.

Read more at Wikipedia about Securus.

This comes on the heels of bad news for its biggest competitor — Global Tel*Link. Global Tel*Link has landed in the media recently for unethical business practices. The company stands accused of all sorts of malfeasance, including price gouging, double charging and a litany of hidden fees. The company is also in hot water for poor customer service.


But Securus is committed to customer service. It has the largest call center of any telecommunications company in the industry. This allows them to field over 2.5 million calls per month with a 99.9% first call resolution rate. Essentially, when you call Securus, any issue that you have should be resolved that day. This is the kind of business practice that gives Securus an A+ rating from the BBB.


But it is the voluntary accreditation from the BBB that really stands out. The accreditation essentially says that Securus has built trust in the community and that the company speaks the truth. The accreditation comes with high levels of transparency within the company as well. The company has been known to honor its promises and be responsive to any concerns. Securus prides itself on protecting the privacy of its customers and always act with integrity.


The Better Business Bureau has found that every employee under the Securus umbrella behaves this way. It is what makes them stand out in the industry and I can only hope that they leave the way forward.

Securus Technologies: Investigator Pro 4.0

Securus Technologies recently announced the release of JLG Technologies‘ new “Investigator Pro 4.0 with searchable voice”. For those not familiar with the company, fret not. Headquartered in Dallas, Texas, Securus Technologies serve over 3,450 public safety, law enforcement and correctional facilities agencies. The company is said by some online sources to be the leading provider of criminal and civil justice tech solutions for corrections, investigation, monitoring and public safety.

The new Investigator Pro 4.0 software allows users to choose a recorded voice sample from either a caller or a prisoner’s phone call and utilize said sample to locate all other telephone calls that include that same voice. Additionally, the software aids in the discovery of various high interest, gang-related and other criminal activities through the identification of a called party via voice. The COO (chief operating officer) at JLG confirmed this. He told PRNewswire the program “also identifies other inmates that may have called that party,” adding that it “brings a new level of bio-metric sophistication” to the business and can even help “stop crime before it happens.”

The Investigator Pro 4.0’s searchable voice feature doesn’t just trace a PIN, an ID or a phone number. It allows users to put a tail on an individual’s voice. An investigator can also learn who all is speaking to one specific party, if the person was ever an incarcerated inmate and if any present day prisoners speaking to a released inmate as well.

This feature can also be used in conjunction with various other analytic features like voice identification confidence ratings and high-interest group tagging. Some online experts consider the Investigator Pro 4.0 software to be both a powerful and sophisticated weapon in crime prevention. They specifically praise the software for discovering criminal networks being run via various inmate telephone systems.