Driving Digital Change: How Dame Alison Rose Achieved a 90% Automation Rate for NatWest
NatWest Group’s ambitious digital transformation, which resulted in achieving a 90% automation rate, stands as a remarkable example of leveraging technology to enhance operational efficiency and improve customer experience. Under the leadership of Dame Alison Rose, who served as CEO from November 2019 to July 2023, NatWest undertook a strategic shift towards extensive automation. This…